United Community Bank has been recognized for the highest customer satisfaction score in the Southeast by the J.D. Power 2018 U.S. Retail Banking Satisfaction Study. This is the fifth consecutive year the bank has received the award.

"United Community Bank is honored to receive this respected recognition from our customers across the Southeast for the fifth year in a row," said Bill Gilbert, President of Community Banking for United Community Bank. "As a company founded on providing excellent customer service, we are proud to be consistently recognized for this commitment during a time of growth for our company. We are grateful for the opportunity to expand our service-oriented culture to customers as we enter new markets."

The U.S. Retail Banking Satisfaction Study, now in its 13th year, is the longest-running and most in-depth survey of the U.S. retail banking industry. The study measures satisfaction in six factors including: channel activities; communication and advice; convenience; new account opening; problem resolution; and products and fees. The channel activities factor includes seven subfactors: assisted online service; ATM; branch service; call center service; IVR/automated phone service; mobile banking; and online banking. Satisfaction is measured on a 1,000-point scale and United ranked among the best with a score of 854, six points ahead of its closest competitor.